2. 4.Which of the following is TRUE about Carl Fox’s reasons for wanting to work in a travel agency?
Travelling advantages the job offered.
His experience of working in resorts abroad.
His desire to travel to Spain for free.

3. 5.Which of the following is NOT Carl’s responsibility?
Arranging accommodation.
Vaccinating the clients.
Offering holiday options.

4. 6.Which of the following is Carl’s responsibility if his client is flying?
Meeting the client at the airport.
Providing the client with a taxi to the airport.
Informing the client about weather conditions in place of destination.

5. 7.What kind of holiday do modern customers prefer to order nowadays, according to Carl?
A package tour.
A tour to a place Carl knows personally.
A specially designed tour.

6. 8.According to Carl, what’s the best thing in providing personalized service?
Opportunity to learn about new routes.
Possibility to arrange a perfect holiday to a customer.
Inventing unusual itineraries.

7. 9.Carl told a story about his client who …
wanted him to arrange an important meeting.
couldn’t choose a suitable flight.
confused the names of two cities.

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